At AltMentor, we are committed to providing high-quality mentorship experiences. However, we understand that circumstances may arise where a refund is necessary. This policy outlines our approach to refunds for mentorship sessions, subscriptions, and other services.

1. Refund Eligibility

You may be eligible for a refund under the following conditions:

a. Mentor No-Show: If your mentor fails to attend a scheduled session without prior notice.

b. Technical Issues: If technical problems on our platform prevent the session from taking place.

c. Unsatisfactory Experience: If you are dissatisfied with your first session and request a refund within 24 hours of completion.

d. Duplicate Payment: If you are mistakenly charged multiple times for the same service.

2. Non-Refundable Cases

Refunds will not be issued in the following situations:

a. Late Cancellation: If you cancel a session less than 24 hours before the scheduled time.

b. Completed Sessions: If a session has been fully conducted and no prior issues were reported.

c. Subscription Usage: If you have used a significant portion of your subscription before requesting a refund.

d. Non-Platform Payments: If payment was made outside AltMentor’s official channels.

3. Refund Request Process

To request a refund, follow these steps:

a. Contact Support: Email our support team at [email protected] with details of your request.

b. Provide Documentation: Include proof of payment, session details, and the reason for your refund request.

c. Review Process: Our team will review your request and respond within 5-7 business days.

d. Approval & Processing: If approved, refunds will be processed within 10 business days and credited back to the original payment method.

4. Exceptions & Special Cases

AltMentor reserves the right to evaluate refund requests on a case-by-case basis and make exceptions in unique circumstances.

For any further questions regarding our refund policy, please contact us at [email protected].